Unfortunately, IIT and MSC Cruises had to part ways. “The Italian Institute of Technology doesn’t do this kind of job,” Pronzati continues, “it’s a completely different organisation.” As one of the star attractions on the new ship, maintenance and round-the-clock support for Rob and the Starship Club is vital. With 2,421 staterooms and a capacity for 6,334 guests – as well as five pools, 19 decks, 11 restaurants, and 20 other bars – MSC Virtuosa is an enormous operation. “Being a scientific institution and not a private company they were really struggling to be in a position to offer a service to a private company who will, for example, go over the weekend for maintenance and support.” “It was very challenging, we were progressing quite significantly, but the complexity came up when we had to close the deal,” he says. For the next 18 months they worked together to develop a potential humanoid. “They were interested to translate the complexity back down into a commercial application that could be delivered on the ship,” explains Pronzati. While researching other avenues, the team had an approach back from IIT. “I’m very happy that we made it and that we’re ready to welcome the first guests on board,” Pronzati says. Originally the ship would have been Mediterranean bound, but with the Covid-19 pandemic ongoing and domestic travel opening in the UK, Virtuosa will join other cruise liners to offer new itineraries in the British Isles from May.Īlthough sister ship MSC Grandiosa – also a “Meraviglia Plus” class of ship – has been operating off the coast of Italy from Genoa, after a year of almost no sailings and uncertainty, this is clearly welcome news. MSC Cruises have also been able to open sales for three, four, and seven-night cruises on the state-of-the-art ship. Luca Pronzati, the chief business innovation officer at MSC Cruises, was the mastermind behind the new Starship Club lounge and bar, complete with robot barman. Rob the bartender robot is ready to start tirelessly serving passengers when the ship starts her inaugural season in the UK. Travel giant MSC Cruises has just welcomed its newest member of staff on its latest ship, MSC Virtuosa.
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